JOB DESCRIPTION

Vision:

Our vision at Hertfordshire Students’ Union is to help students love Herts. 

Values:

We are a truly values-led organisation. As such, our Community Events Assistant must demonstrate our everyday values of being Helpful, Empowering, Representative, Transparent and Student-Focused whilst ensuring Hertfordshire Students’ Union is truly representative of students. We encourage our team to have fun at work while never losing sight of our vision.

Service Excellence:

We go above and beyond for our students and each other – we’re committed to providing excellent service across the board and we support each other to prioritise this every day.

Equal Opportunities:

We encourage applications from students with a diversity of backgrounds and experiences to reflect the current student population. We welcome all applications regardless of a persons' race, sex, disability, religion/beliefs, sexual orientation, or age.

Main Purpose of Job:

Our Community Events Team organise a range of events throughout the year that appeal to our diverse student population. They also work closely with 100+ student groups to support their annual events provision and oversee the Welcome Desk on both campuses. We want all members of the team to understand how the Students Union works, and the value that we can add to student life. Team members should be able to plan and run activities and be real experts on the extra-curricular opportunities available through the Union. We are looking for some new recruits to support us in the planning, organisation and delivery of events. Full training will be provided.

Successful applicants will provide a welcoming first impression of the Students’ Union by providing excellent and diligent customer service as well as providing general administrative support to all Students’ Union Departments and student groups.

They will also support the Community Events programme within the Students’ Union. This will involve liaising with societies and providing administrative support on events, as well as assisting other Students’ Union departments, the University of Hertfordshire and local community.

Main Duties and Responsibilities:

The Events Team organises a minimum of three events per calendar month during term time and need support in the set-up, running, and pack down of an event. Event Assistants will be responsible for:

• Representing the Students’ Union at events and assisting with the duties involved with the planning and running of them.
• · Always working to a high standard of safety and to reporting any potential hazards to supervisor/line manager as soon as they are identified.
• Helping with developing and delivering a programme of activities, with special attention on hard-to-reach groups, including commuters, postgraduates, and mature students.
• Providing excellent customer service and creating a welcoming and comfortable environment for students while employing a problem-solving attitude toward issues.
• Proactively gathering student feedback at all Students’ Union Events.
• Collecting student attendance data at all Students’ Union Events and Society Events.
• Working closely with societies on society events by assisting with room booking requests, risk assessments, society communication and event promotion.
• Always engaging with students, staff and visitors at SU events in a friendly and positive matter.
• Researching and producing detailed proposals for events that could enhance the student experience, considering timelines, venues, suppliers, staffing and budgets.
• Assisting with the marketing communications for the events programme and helping to market any Students’ Union events. This will primarily involve in person promotion at events or stalls and adding your input into the design of posters and leaflets.
• Remaining in the know of events and activities currently happening at the Union/University and being prepared to answer questions on this.
• Managing the events listings on the website, including the creation and monitoring of ticket sales and providing updates to the team.
• Providing administrative support to all Students’ Union Departments including data processing, data recording and filing.
• Provide website support, including maintaining the student database, posting events and updating pages.
• Occasionally supporting the Students’ Union desk including selling event tickets and society memberships.
• Setting up student activities spaces in line with the events calendar.

Expected Standards:

• As the post holder will have contact with customers, you will need to act in a polite, courteous, and helpful manner. At all times you will be concerned with ensuring that customers are satisfied with the service received.
• The post holder will present themselves for work being clean and tidy, always wearing the provided uniform while on shift.
• The post holder will display the highest standards of integrity at all times.
• The post holder will observe high standards of punctuality.
• The post holder will not consume alcohol or illegal substances whilst on duty or arrive on duty under the influence of either.
• The post holder will have a flexible approach to the hours and days worked.
• The post holder is expected to maintain constant communication with their line manager(s) and keep them up to date with their availability and any other issues which arise.

Person Specification

Community Event Assistant

This job description is intended as a guide to the duties required and is not exhaustive.