Forum Venue Staff Feb 2023

Closed 06/04/2023

Hertfordshire Students’ Union is a dynamic and vibrant Union. We value student officers, employees and volunteers with ideas and personality and believe that lively, active and vibrant people shape our organisation.


Our vision at Hertfordshire Students’ Union is to help students love Herts. 


We are a truly values-led organisation. As such, our Student Trustees must demonstrate our everyday values of being Helpful, Empowering, Representative, Transparent and Student-Focused whilst ensuring Hertfordshire Students’ Union is truly representative of students. We encourage our team to have fun at work while never losing sight of our vision.

Service Excellence:

We go above and beyond for our students and each other – we’re committed to providing excellent service across the board and we support each other to prioritise this every day.

Equal Opportunities:

We encourage applications from students with a diversity of backgrounds and experiences to reflect the current student population. We welcome all applications regardless of a persons' race, sex, disability, religion/beliefs, sexual orientation or age.

Main Purpose of Job:

To serve customers and generally assist in the running of our venues. You will report into the Head of Operations, Operations Manager, Duty Managers, Student Managers and the Team Leaders.

Main duties and responsibilities:

  • To serve customers in a polite and friendly manner, showing high standards of customer care at all times
  • To operate tills, taking cash/card and giving change in line with procedures set
  • To handle cash, stocks and equipment in a secure manner
  • To work on shift as bar staff, cloakroom staff, door entry staff or cleaning staff
  • To observe and work within health, safety, hygiene and licensing regulations pertaining to the operation of the venues
  • To work safely at all times and to report any potential hazards on to management
  • To assist in the movement of equipment and furniture
  • To be flexible in approach to work and undertake other duties as and when required
  • To attend training events as required
  • To maintain an awareness of operating rules and procedures and observe them at all times

Expected Standards:

  • As the post holder will have considerable contact with customers, he/she will need to act in a polite, courteous and helpful manner. At all times he/she will be concerned with ensuring that customers are satisfied with the service received
  • The post holder will present himself or herself for work being clean and tidy, wearing any stipulated uniform cleaned and ironed
  • The post holder will display the highest standards of integrity at all times
  • The post holder will observe high standards of punctuality
  • The post holder will not consume alcohol or illegal substances whilst on duty or arrive on duty under the influence of either
  • The post holder will have a flexible approach to the hours and days worked
  • To be aware of the department’s impact on the environment and to work within the environmental policies of the Union and the University (where applicable).


Venue Staff

Selection Criteria


Essential/ Desirable


Basic numerical skills


English Speaking

Ability to speak and understand English to a good standard



Able to demonstrate and understanding of customer service



Previous venue or bar experience



Customer service, patience


Special Requirements

Flexible approach to working hours



Of high integrity

Smart, clean and tidy appearance

Projects a friendly, happy helpful nature




This job description is intended as a guide to the duties required and is not exhaustive