JOB DESCRIPTION

Please note that during your probationary period, you will not be eligible to work from home and you will be required to work on campus five days per week. Following successful completion of probation, you will be eligible to work from home for one day per week, subject to the needs of the organisation, which may require full on-site attendance during busy periods.

Herts SU

Vision: Our vision at Herts SU is to help students love life at Herts. The Representation Coordinator plays a key role in bringing this to life by creating engaging opportunities for students to shape their academic experience through feedback, outreach and representation.

Values: We are a truly values-led organisation. As such, we’re looking for someone who lives our everyday values of being Helpful, Empowering, Representative, Transparent and Student-Focused. We encourage our team to have fun at work whilst never losing sight of our vision.

Service Excellence: We go above and beyond for our students and each other – we’re committed to providing excellent service across the board and we support each other to prioritise this every day.

Equality and Diversity Commitment

Hertfordshire Students’ Union is committed to diversity and inclusion amongst its staff, reflecting the communities it serves. We welcome applications from Black, Asian and ethnic minority backgrounds, as they are currently underrepresented within the Union’s professional staff team. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Key Role Requirements

Main Duties and Responsibilities

SCO Management and Development

• Lead and coordinate the School and Student Community Organiser (SCO) programme, ensuring SCOs are empowered to effectively represent students within their Schools and communities.
• Recruit, train, develop and support SCOs throughout the academic year, using the Students' Union Leadership Development Framework to build their confidence, skills and impact.
• Line manage SCOs, including recruitment, induction, probation, performance management, wellbeing support, payroll monitoring and budget oversight.
• Equip SCOs with the knowledge, skills and resources needed to effectively represent students and deliver impactful projects.
• Organise networking, training and development opportunities that enable SCOs to share best practice, collaborate and learn from one another.

Student Engagement and Representation

• Support SCOs to plan, deliver and evaluate outreach, engagement and representation activities that increase student participation and feedback collection.
• Work closely with academic Schools, professional services and other key stakeholders to strengthen student voice and partnership working.
• Maintain effective communication channels with SCOs and relevant University stakeholders, ensuring timely updates, guidance and support.
• Collaborate with the Insight Team to identify student priorities and support SCO-led initiatives and projects that enhance the student experience.
• Ensure feedback and insights gathered through SCO activity are effectively communicated and acted upon where appropriate.

Communications and Impact

• Work with the Marketing Team to communicate regularly the impact of SCO activity.
• Oversee the SCO communication channels, including WhatsApp groups and social media accounts, ensuring they are used effectively to engage students, share opportunities and promote impactful representation activity.
• Support the ongoing development and evaluation of student leadership and representation initiatives to ensure continued impact and effectiveness.
• Support SCOs to create engaging content and campaigns that raise awareness of student voice initiatives, events and opportunities within their Schools and communities.
• Provide support to wider representation and leadership development activity as required, including Student Rep training and Elected Officer training.
• You will be expected to deliver start of term SU induction talks and other presentations to help students understand how they can get involved and shape their university experience.
• Stay informed of sector best practice and emerging trends in student representation, engagement and leadership development, identifying opportunities to strengthen the Union's approach.
• Harness and maintain good working relationships with all colleagues across the SU, working as collaboratively as possible on all projects where appropriate.
• Support with the delivery of larger events like Freshers Week, Refreshers Week, the Students’ Union Awards and Elections (this is not an exhaustive list).
• Undertake any other duties commensurate with the grade of the post, as reasonably requested by the line manager or wider Students' Union team.
• Set high standards of integrity, punctuality, accuracy, politeness, and professionalism. By personal example promote a positive image of the SU and ensure staff provide an excellent customer service.
• Ensure the effective and efficient day to day running of the department.
• Contribute towards the delivery of the SU’s strategic plan.
• Attend conferences, training events and meetings as necessary.
• Build and maintain effective relationships with external stakeholders and providers
• Undertake individual projects as required for the benefit of Herts students.
• Have a flexible approach to work and undertake any other reasonable duties that may be required, including general administration.
• Keep up to date with relevant local, national, international & sector developments, changes in legislation and good practice.
• Be sensitive when handling confidential information.
• Respect the democratic structure of the SU at all times.
• Abide by the Union Constitution and Union policies and procedures at all times.
• Support with the delivery of the Students’ Union Elections, Bye-Elections and Referenda, ensuring that they are free, fair and accessible to all students.
• Be aware of the department’s impact on the environment and to work within the environmental policies of the SU and the Uni of Herts.

Wider Students' Union Support

General Duties

This document outlines the duties required for the time being of the post entitled Representation Coordinator, to indicate the level of responsibility. It is not a comprehensive or exhaustive document, and the management of Hertfordshire Students’ Union may vary duties from time to time that do not change the general character of the job or the level of responsibility.